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Office Assistant (Customer Interactions)

Job no:
Work type:
New South Wales - Corporate Buying Office
Business Support Assistant, Office Assistant
$67,200 - $73,800*
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As an Office Assistant, you will be responsible for providing administrative support to the Executive Manager and wider team.  In this role you will be accountable for general administrative and ad hoc tasks to help ensure the timely and effective implementation of digital products and project deliverables.


What we are looking for:

The successful candidate will have administrative experience who understands the Australian retail landscape and the role technology plays in enhancing the customer experience.  With strong attention to detail and organisational skills, you will be an enthusiastic and motivated individual who demonstrates initiative and is able to manage conflicting priorities.


Selection Criteria:

  • Minimum 3+ years’ experience in a relevant position  
  • Experience with project management tools such as Confluence, Jira, Miro, highly regarded
  • Exceptional organisational skills with the ability to adapt in high pressure situations
  • Intermediate level or above Microsoft Office suite proficiency
  • Understanding of marketing and customer service digital landscape
  • Knowledge of the local and international retail landscape
  • Strong written and verbal communication skills, with strong attention to detail
  • Proven experience building strong stakeholder relationships
  • Suitable experience with Adobe Marketing Cloud, Workfront and Salesforce


What's in it for you?  

  • Market leading remuneration - $67,200 - $73,800 (including super)
  • Opportunity to be a part of a new department responsible for championing change and transitioning the ALDI Customer Interaction team from its current day operation to the future state
  • Work life balance (work from home opportunities available)
  • 5 weeks annual leave
  • Tailored and supportive on-boarding training program to get you started


Role responsibilities:

  • Support the manager and wider team with the delivery of digital marketing and customer service tools
  • Liaise with local and global stakeholders as required
  • Monitor customer experience and assist in the setting up of a solution roadmap
  • Maintain and file team reports and documentation
  • Engage and encourage all stakeholders to use new products and solutions
  • Assist the project team to complete tasks to ensure milestones and deadlines are met
  • Support with User Acceptance Training, User Experience (UX) and testing for local configuration
  • Handle ad hoc administrative tasks as required


This role reports to the Executive Manager - Products and Projects

21 May 2021
Applications close:
20 June 2021
Apply now